Unpaid suspended accounts will first fall into the category of temporary disconnection status in which payment of all past due balances and reconnect fees must be paid upfront to reconnect.
If payment is not received within 3 days of temporary disconnection, accounts may fall into permanent disconnection status, in which the account will be closed and replacement costs for any leased equipment will be billed to the account. Payment of all past due balances, reconnect fees, *billed equipment charges, and the first month of services in advance must be paid in full to reconnect from permanent disconnection status.
Addresses with facilities that have been physically disconnected upon permanent disconnection status will incur additional fees for the return trip to reconnect, and dates for re-establishment of services will depend on schedule availability.
*Excluding Boost WiFi equipment.
