Support Center

Please visit our policies page for more information about our Non-pay process.

e-Scout Spam Filter is located at https://e-scout.rainierconnect.com/login.php.

Clearing of the cache and data often resolves issues with the application not communicating with Firestick correctly. Symptoms may be the application crashing, the username/password not working even though it’s being entered correctly, guide not loading, or other features not loading the way you would expect.

Click this link to watch an instructional video on how to clear the cache on your Firestick.

Click here to watch how to change your remote control batteries.

If your account is disconnected due to non-payment of services, it will result in a void of all special offers and a return to regular pricing. The account will not be eligible for any promotional rates upon payment and reconnection of services.

Stream TV Quick Start User Guide

Click here to watch Stream TV online.

Click here for a Stream TV set-top box user guide.

Click this link for instructions to create and log into SmartHub to manage and make payments online.