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    Contact Rainier Connect for Live, Local Customer Support

    Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email, or stop by. We look forward to assisting you.

    Connect with Rainier Connect

    Help & Support

    Visit our Customer Self-Help Support site for access to how-to information, user guides, and troubleshooting tips. Available 24 hours a day, 7 days a week. 888.988.8508

    Email us

    If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours. Exceptions: Holidays or multiple questions may take longer.

    Phone

    Please call us Monday – Friday 9:00 am to 5:00 pm.

    Tacoma Customer Care:
    253.683.4100
    800.832.5725

    Centralia Customer Care:
    360.330.5535

    Eatonville Customer Care:
    360.832.6161

    Stop By

    Our Tacoma office is now open! Please stop by our Tacoma lobby Monday – Friday 9:00 am to 5:00 pm.

    Tacoma

    2516 South Holgate St
    Tacoma, WA 98402

    Directions

    Eatonville

    104 Washington Ave N
    PO Box 639
    Eatonville, WA 98328

    Directions

    Centralia

    1417 Kresky Ave, Suite 1
    PO Box 683
    Centralia, WA 98531

    Directions

    Mail Payments to:

    PO BOX 34540
    Seattle, WA 98124-1540