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    Contact Rainier Connect for Live, Local Customer Support

    Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email, or stop by. We look forward to assisting you.

    Connect with Rainier Connect

    Help & Support

    Visit our Customer Self-Help Support site for access to how-to information, user guides, and troubleshooting tips. Available 24 hours a day, 7 days a week. 888.988.8508

    Email us

    If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours. Exceptions: Holidays or multiple questions may take longer.


    Please call us Monday – Friday 9:00 am to 5:00 pm.

    Tacoma Customer Care:

    Centralia Customer Care:

    Eatonville Customer Care:

    Stop By

    Our Tacoma office is now open! Please stop by our Tacoma lobby Monday – Friday 9:00 am to 5:00 pm.


    2516 South Holgate St
    Tacoma, WA 98402



    104 Washington Ave N
    PO Box 639
    Eatonville, WA 98328



    1417 Kresky Ave, Suite 1
    PO Box 683
    Centralia, WA 98531


    Mail Payments to:

    PO BOX 34540
    Seattle, WA 98124-1540