Contact Rainier Connect for Live, Local Customer Support

Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email, or stop by. We look forward to assisting you.

Connect with Rainier Connect

Help & Support

Visit our Customer Self-Help Support site for access to how-to information, user guides, and troubleshooting tips. Available 24 hours a day, 7 days a week. 888.988.8508

Email us

If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours. Exceptions: Holidays or multiple questions may take longer.

Phone

Please call us Monday – Friday 9:00 am to 5:00 pm.

Tacoma Customer Care:
253.683.4100
800.832.5725

Centralia Customer Care:
360.330.5535

Eatonville Customer Care:
360.832.6161

Stop By

Our Tacoma office is now open! Please stop by our Tacoma lobby Monday – Friday 9:00 am to 5:00 pm.

Tacoma

2516 South Holgate St
Tacoma, WA 98402

Directions

Eatonville

104 Washington Ave N
PO Box 639
Eatonville, WA 98328

Directions

Centralia

1417 Kresky Ave, Suite 1
PO Box 683
Centralia, WA 98531

Directions

Mail Payments to:

PO BOX 34540
Seattle, WA 98124-1540